• Wash the product alone for the first few times. The fabric can still discolour at the beginning

• Spin speed max. 800 revolutions

• It is best to use liquid detergent for wool and silk

• TIP: Brush with a lint brush before washing to prevent pilling

• If viscose fabrics have shrunk, you can simply wash the garment again (TIP: wool detergent) and then, while it is still wet, gently pull the fabric along and stretch it a little, returning it to its original shape

• You can then iron the garment at a low temperature and pull the fabric straight and elongated again

• This means the material becomes significantly longer and wider again.

If you want to exchange something, for example for a different size or a different pattern or product, it's very easy :)

Just note the following:

1. The goods must be unworn and undamaged.

2. Please fill out the return form (included with the order) according to the instructions and tick “Exchange”. In the “Exchange request” field, note which product and in what size you would like us to send you in exchange. For example: Harem pants blue peacock eye long version size. 32-38”

3. You are welcome to send us the return in the shipping box in which you received your order. Please note the return address on the package:


d-log GmbH c/o paigh
Neu-Cöln shaft 14-18
45355 Food
Germany


5. We do not offer free returns. In this case, you have to pay the costs for the return. Do you want to know why? In our FAQs we explain why we have decided against free returns.


6. As soon as we receive the return, we will process your exchange as quickly as possible and send you the desired items immediately. We do not charge any additional shipping costs for the shipment back to you. If you bought something on sale, we will also apply the discount for exchanges.


If you can no longer find your delivery note or return form, simply write us a short email to support@paigh.com with your order number and we will be happy to send you the documents again.

Would you like to return (part of) your order, get your money back and therefore exercise your right of withdrawal?

1. Send the items back to our warehouse within 14 days: d-log GmbH c/o paigh
Neu-Cöln shaft 14-18
45355 Food
Germany


2. Place the return form in the package and tick “Return”.


3. We will refund you the purchase price as soon as we have received your return. You will receive the money in the same way you made the payment when ordering.


4. Please make sure that the note with the barcode is on the product when returning it.


5. In this case, you will be responsible for the shipping costs for the return, as we do not offer free return shipping. These costs depend on which service provider and shipping method you choose. You can decide that for yourself. Typically the cost is around €5.

If there is something wrong with your paigh product, please contact our support team immediately at support@paigh.com


Please send us a picture of the product that shows the problem and give us a brief description of the situation. Tell us your order number and we will immediately find a solution for you.