Exchange & Returns
It's no problem at all. Just note the following:
1. The goods must be unworn and undamaged.
2. Note on the delivery note (enclosed with the order) which item you want to exchange. Just put a cross "X" in the line of the respective article.
3. Check "exchange". Please indicate here which article you would like to have in exchange, e.g.: "harem pants blue peacock's eye, size 32-38".
4.Now repack the item. Please use the shipping bag in which you received the item and enclose the delivery note.
5. Since we do not offer automatic return labels, please note the
45326 Essen, Germany
on the package yourself.
6. We do not offer free return shipping. In this case you have to pay the costs for the return. You want to know why? Learn more about it here below*.
7. Please send the package back to our STORAGE ADDRESS
d-log GmbH, c/o paigh, Laubenhof 27, 45326 Essen
8. As soon as we have received the article, we will process the case as quickly as possible and send you your desired replacement article immediately.
If you cannot find your delivery note, please send us a short e-mail to firstname.lastname@example.org with your order number and your name. We will create a new delivery note and send it to you by e-mail.
*Studies have shown that offering free returns has a high negative environmental impact. (read more about it here http://www.retourenforschung.de/definition_statistiken-retouren-deutschland.html) Since we also try to cause a minimum environmental impact during shipping, we have decided to enforce this also for returns. We try to make your decision easier with our size chart as well as quick and easy support, so you will be happy with your product and want to keep it immediately.
You want to make use of your right of withdrawal? Just send us your return within fourteen days to the following address:
d-log GmbH, c/o paigh, Laubenhof 27, 45326 Essen, Germany
For a fast and efficient returns processing, please enclose your delivery note and mark the returned items on the delivery note.
The full purchase price will be refunded as soon as we receive your items in our warehouse.
The shipping costs of the return are on your account. The costs depend on which service provider and which shipping method you choose. You can decide that. Usually the costs are about 5€.
If your product should already have a defect at delivery, or if damage occurs through no fault of your own or disproportionate damage, please contact us immediately so that we can help you quickly.
To be able to work on your case quickly, we need some more information from you:
Please send us 1-2 meaningful pictures of the damaged area. Please give us a short description of the damage and/or how it happened. Please also leave the order number of the order and which item from the order it is.
You can either send this to email@example.com or use our fast and interactive Facebook Messenger support.
We will take care of it as soon as possible and come back to you with a solution. We apologize if you are having trouble with your paigh fashion piece and hope that you will be happy with it soon.
Payment & Shipping
You can pay with the following methods:
Klarna - Immediate bank transfer, PayPal, Google Pay, credit card (Visa, MasterCard, American Express), In advance payment
1. Shipping costs
DHL: 1-3 working days - 4,90 € (free shipping from 50,00 € order value incl. VAT)
: 2-6 working days - 4,90 € (Free shipping from 80,00 € order value incl. VAT)
Belgium | Netherlands | Luxembourg | France | Poland
DHL: 4-6 working days - 7,90 € (free shipping from 100,00 € order value incl. VAT)
Italy | Spain | Hungary | Slovenia | Slovakia | Finland | Denmark
DHL: 4-6 working days - 8,90 € (free shipping from 100,00 € order value incl. VAT)
Sweden | Portugal | Greece | Great Britain DHL: 4-6 working days - 9,90 € (
free shipping from 100,00 € order value incl. VAT)
Switzerland | Norway
DHL: 4-6 working days - 12,00 € (free shipping from 100,00 € order value incl. VAT)
2. Shipping information
Please keep in mind that the packaging and shipping costs do not only include the pure postage costs. Also transport insurance, service for tracking and tracing, personnel costs of the shipping staff as well as the packaging are included. If you have any questions or suggestions, we are happy to answer them by e-mail at firstname.lastname@example.org or via our Facebook Messenger Support.
We ship within the EU climate neutral with DHL GoGreen.
Unfortunately, no. We try to work as sustainable as possible and this also applies to the return process. Scientific studies show (http://www.retourenforschung.de/definition_statistiken-retouren-deutschland.html) that although free return shipping increases order quantities (which would be good for us), more orders are placed at the same time without first checking the sizes thoroughly.This
in turn increases outgoing and incoming shipments and thus causes a higher ecological footprint.
We would be pleased if you support our approach and if together we promote our environment :)
We do everything to ensure that your paigh fashion pieces arrive at your home as quickly as possible. If the items are in stock, your order will reach you within Germany within 1-3 working days. If you pay in advance by bank transfer as payment method, the delivery time depends on the receipt of payment on our reference account.
Size & fit
For an overview of the measurements of our different models please have a look at our size chart.
Basically our garments, especially the trousers, are very flexible and adaptable. The trousers with elastic at the hip are very stretchy and adapt to different sizes and body shapes. Therefore the harem pants are also a great companion during pregnancy and adapt to different circumstances.
If you are unsure, you should rather take a number bigger. It should be comfortable and the elastic band will give you the necessary support.
No, unfortunately we cannot offer longer models at the moment.
The paigh pants are made of fabric panels, which are no longer than 106 cm in length. Simply lengthening the fabrics is not as easy as it seems, because we would have to sew on fabric for this and the patterns and the seam just don't look as good. We are of course working on a solution to be able to offer longer pants.
The advantage of our pants is, among other things, the wide waistband, which allows the pants to be worn either over, on or slightly below the hips without losing their support. With the elastic cuffs at the ankle, the leg length can still be adjusted and thus offers a lot of leeway in size, fit and wearing style. Have a look at the different examples of how to wear our pants, e.g. on Instagram, maybe you will find out that our pants look great on long legs as well :)
Especially our classic harem pants are very well suited for the time of pregnancy, because the very wide and elastic waistband spreads pleasantly on the skin and around the belly without cutting in, while at the same time providing high support and comfort. Of course, the size should still have air to the top when your tummy is still growing. After the pregnancy the pants will still fit you, the waistband will not wear out too much, because the stretch is spread over many elastic bands on the waistband and the pants will still fit around your hips. Our harem pants Loose has the advantage that you can tie the waistband as you like and the pants are therefore very comfortable and variable.
Viscose is a substance that is made from the basic material cellulose, which in turn is obtained from renewable resources such as wood.
Viscose requires less water and energy consumption compared to cotton, for example. Furthermore, no pesticides are used in production. Nevertheless, we have had our viscose fabric tested for harmful substances in Germany by an independent laboratory, with all tests being negative and no harmful substances detected. This was of course in line with the information provided by the producer, but now we could be really sure. So viscose is a fabric made from renewable raw materials, with low use of resources and pesticides and is simply comfortable and practical, as the fabric takes up little space and dries very quickly. And then our enchanting patterns come into play and add the finishing touch.
Other questions & contact
The World Fair Trade Organization (WFTO) is an association of over 400 international fair trade organizations. The WFTO honours companies that are committed to improving the living and working conditions of producers in developing countries. After audits at our producer and at our company in Germany, we received the "Guaranteed Fair Trade" membership status at the beginning of 2020. We are very proud of this. Learn more about the WFTO and its work.
If your question is not answered here or you have another question or comment, you are welcome to send us an email to email@example.com. Or
you can use our fast and direct support via Facebook Messenger.
We look forward to your question :)