If you want to return one or more items, it's no problem. Check here which type of return applies to you and simply follow the respective instructions. We have summarized all the steps here, but you can also find the most important information on the return form that you will receive with the delivery bill with your order or in our FAQ.
Please note: All returns go to our warehouse address d-log Gmbh c/o paigh Laubenhof 27 45326 Essen, Germany
If you have any questions, please contact us at any time, we will be happy to help you with the processing
You want to return something and exchange it for another item or size? It is very simple. We have summarized the most important steps here. Please have a look at our size chart for an overview and the exact specifications of our products
1. Please send the unworn and undamaged items back to our warehouse. You can use the original shipping box you received your order in. Please make sure that all labels and tags are back on the product.
2. Please put the return form in the package, check "Exchange" and fill in the fields according to the instructions. Please make sure that all necessary information (exact item name, size, quantity) is legiblynoted on the return slip. Since we do not have automatic return labels to print out, please note the address on the package itself:
In this case you have to bear the costs for the return. Which shipping service you choose is up to you. You want to know why we decided against free return shipping?Find out more under the point "Costs of return".As soon as we receive the item, we will process the case as quickly as possible and send you your desired exchange item immediately, free of shipping costs. Differential payments when exchanging for a more expensive product or a credit will be processed via the same payment method you chose when placing your order.
Please follow the same procedure as for an exchange (see above), just mark "Return" on the return form and send us the return within 14 days to our warehouse address. Once we have received and inspected the shipment, we will refund you the same way you paid for it.
Feel free to let us know why you don't want to keep the item so we can learn from your feedback
We do not offer free return shipping. In this case you have to pay for the return shipping. It is up to you which shipping service you choose. You want to know why we decided against free return shipping? Find out more under the point "Costs of return".
If your product has a defect upon delivery, or if you experience damage to one of your paigh garments through no fault of your own, please contact us so that we can help you quickly
In order to process your case quickly, we only need a few pieces of information from you
Please send us 1-2 meaningful pictures of the spot (firstname.lastname@example.org) and give us a short description of the condition and/or how it happened. You can either send us this information by email to email@example.com or use our fast and interactive Facebook Messenger support
We will take care of your issue as soon as possible and get back to you with a solution. We apologize if you have any trouble with your paigh fashion item and hope you will be happy with it again soon.
Consumers have a 14-day right of withdrawal.
Costs of the return
To apply for your free return on your first order: Please contact us at firstname.lastname@example.org, use the contact formular in the bottom of the page. Please state your "Order Number" for faster Identification. After Identification we will send you your return shipping label.
If you have any questions or suggestions about this topic, please feel free to contact us at any time :)