If you want to return one or more items, that's no problem. Check here which type of return applies to you and simply follow the respective instructions. We have summarized all the steps here:
FAQ.

Please register your return in our returns portal:
Returns portal

Please note: All returns go to our warehouse address:
Viking Logistics GmbH
c/o paigh returns center
Krugbäckerstrasse 15
D-56424 Mogendorf
Germany

If you have any questions, please feel free to contact us at any time. We will be happy to help you process it. 

Would you like to send something back and exchange it for a different item or a different size? That's easy. We have summarized the most important steps here. Please also take a look at our size chart for an overview and precise information about our products

1. Please send the unworn and undamaged items back to our warehouse. You are welcome to use the original shipping box in which you received the order. Please make sure that all labels and notes are back on the product.

2. Please place your exchange in the Returns portal to. Since we do not have automatic return labels to print out, please write down the address yourself on the package:

Viking Logistics GmbH
c/o paigh returns center
Krugbäckerstrasse 15
D-56424 Mogendorf
Germany 

We do not offer free returns. In this case, you have to pay the costs for the return. Which shipping service provider you choose is up to you. Do you want to know why we decided against free returns?Find out more about this under “Return costs”.As soon as we receive the item, we will process the case as quickly as possible and immediately send you your desired exchange item free of shipping costs. We process difference payments when exchanging for a more expensive product or credit using the same payment method that you chose when placing your order.

Please proceed as with an exchange (see above), just select “Return” in the returns portal and send the return to our warehouse address within 30 days. As soon as the shipment has arrived and been checked, we will refund you the amount using the method you chose in the returns portal.

Please let us know why you don't want to keep the item so we can learn from your feedback. 

We do not offer free returns. In this case, you have to pay the costs for the return. Which shipping service provider you choose is up to you. Do you want to know why we decided against free returns? Find out more about this under “Return costs”.

If your product has a defect upon delivery or there is disproportionate or no fault of your own to one of your paigh clothing items, please contact us so that we can help you quickly. 

In order to process your case quickly, we only need a few pieces of information from you: 

Please send us 1-2 clear pictures of the spot (support@paigh.com) and give us a brief description of the condition and/or how it happened. Please leave the order number of the order and which item from the order it is. You can either send this to us by email to support@paigh.com or use our fast and interactive Facebook Messenger support. 

We will take care of your concern as quickly as possible and will come back to you soon with a solution. We apologize if you have any trouble with your paigh fashion item and hope that you will be happy with it again soon.

Consumers have a 30-day right of withdrawal.

Download return form

Free returns are very popular in online retail and usually lead to more orders and higher sales for retailers, who cover the return costs for their customers. Of course, such offers still incur costs and effort for such a “free” shipment. The retailers simply include these in the product prices and then pass them on to the customers. In the end, even with “free” returns, the customer bears the costs of the return and, for the most part, even those who keep their goods and do not use the return service. This would affect a large part of our regular customers and for this reason alone we want to speak out against this strategy of the large online retailers. 

But of course it is also the environmental impact of avoidable returns that leads us to this. 2 out of 3 online orders in the fashion sector are returned, which represents an enormous environmental impact due to the increased use of resources in the industry. With transparent and detailed information as well as detailed and individual advice for our customers, we want to eliminate uncertainties when purchasing as best as possible and thus avoid selective orders with several items to try on. We hope you understand our decision and support us in protecting our environment. 

You can find further information and study results on returns here. 

If you have any questions or suggestions on this topic, please feel free to contact us at any time :)

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Via our email support@paigh.com

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