Free returns are very popular in online retail and usually lead to more orders and a higher turnover of the retailers who take over the return costs for their customers. Of course, such offers still incur costs and effort for such a "free" shipment. These are simply added to the product prices by the retailers and thus passed on to the customers. In the end, even with "free" return shipping, the customer bears the costs for the return and, for the most part, even those who keep their goods and do not make use of the return shipping. This would affect a large part of our regular customers and for this reason alone we want to speak out against this strategy of the large online retailers.
But of course, it's just as much the environmental impact of avoidable returns that leads us to this. 2 out of 3 online orders in the fashion sector are returned, which represents a huge environmental impact due to increased resource use in the industry. With transparent and detailed information as well as a detailed and individual consultation of our customers we want to eliminate uncertainties with the purchase as well as possible and thus avoid selection orders with several articles to try on. We hope you understand our decision and support us in protecting our environment
Further information and study results on returns can be found here.
