If you would like to return one or more items, that’s no problem. Find out here which type of return applies to you and simply follow the relevant instructions. We have summarized all the steps here:
FAQ.

Please register your return in our returns portal:
Returns portal

Please note: All returns must be sent to our warehouse address:
Viking Logistics GmbH
c/o paigh Returns Center
Krugbäckerstraße 15
D-56424 Mogendorf
Germany

If you have any questions, please feel free to contact us at any time. We will be happy to help you with the process. 

Would you like to return something and exchange it for another item or a different size? It’s very easy. We have summarized the most important steps here. You’re also welcome to take a look at our size chart for an overview and the exact specifications of our products

1. Please return the unworn and undamaged items to our warehouse. You’re welcome to use the original shipping box in which you received your order. Please make sure that all labels and tags are still attached to the product.

2. Please register your exchange in the returns portal. As we do not have automatic return labels available for printing, please write the address on the package yourself:

Viking Logistics GmbH
c/o paigh Retourencenter
Krugbäckerstraße 15
D-56424 Mogendorf
Germany 

We do not offer free return shipping. In this case, you will have to cover the return shipping costs. You are free to choose the shipping service provider. Would you like to know why we decided not to offer free return shipping?Find out more under “Return costs.”As soon as we receive the item, we will process your request as quickly as possible and send you your requested replacement item immediately, free of charge. Any difference in price when exchanging for a more expensive product, or any credit, will be processed using the same payment method you selected for your order.

Please proceed as you would for an exchange (see above), simply select “Return” in the returns portal and send the return to our warehouse address within 30 days. Once the shipment has arrived and been inspected, we will refund the amount using the method you selected in the returns portal.

Feel free to let us know why you do not wish to keep the item so that we can learn from your feedback.

We do not offer free return shipping. In this case, you will have to cover the return shipping costs. You are free to choose the shipping provider. Would you like to know why we decided against offering free return shipping? Learn more under “Return costs.”

If your product already has a defect upon delivery, or if one of your paigh garments suffers damage through no fault of your own or disproportionate damage, please contact us so that we can help you quickly.

To process your case quickly, we only need a few details from you:

Please send us 1–2 meaningful photos of the affected area (support@paigh.com) and provide a brief description of its condition and/or how it happened. Please also include the order number and specify which item from the order is affected. You can either send this to us by email at support@paigh.com or use our fast and interactive Facebook Messenger support.

We will take care of your request as quickly as possible and get back to you soon with a solution. We apologize if you are having trouble with your paigh garment and hope you will be happy with it again soon.

Consumers have a 30-day right of withdrawal.

Download the return form

Free returns are very popular in online retail and generally lead to more orders and higher sales for retailers that cover return shipping costs for their customers. Of course, such offers still involve costs and effort for a supposedly “free” shipment. Retailers simply factor these costs into product prices and pass them on to customers. Ultimately, even with “free” return shipping, the customer bears the cost of the return—and, for the most part, so do those who keep their items and do not use the return service. This would affect a large proportion of our regular customers, and for this reason alone, we want to speak out against this strategy used by major online retailers.

But of course, it is also the environmental impact of avoidable returns that motivates us to take this position. Two out of three online fashion orders are returned, placing an enormous burden on the environment due to the increased use of resources in the industry. Through transparent, detailed information and comprehensive, personalized advice for our customers, we want to eliminate as much uncertainty as possible when making a purchase and thereby avoid ordering multiple items to try on. We hope you understand our decision and support us in protecting our environment.

You can find further information and study results about returns here.

If you have any questions or suggestions about this topic, feel free to contact us at any time :)

Via our contact form

Via our email support@paigh.com

In our direct, fast, and interactive Facebook Messenger Support
or Instagram Direct Message