If you want to send back one or more items, that's not a problem. Watch the type of return here and simply follow the respective instructions. We have summarized all the steps here:
FAQ.

Please register your return in our return portal:
Return portal

Please note: All returns go to our warehouse address:
Viking Logistics GmbH
C/o Paigh ReturenCenter
Krugbäckerstrasse 15
D-56424 Mogendorf
Germany

If you have any questions, please contact us at any time, we will be happy to help you edit. 

Would you like to send something back and exchange for another article or another size? That's easy. We have summarized the most important steps here. Also like to look at our size table For an overview and the exact information of our products

1. Please send the unworn and intact articles back to our warehouse. For this you are welcome to take the original shipping box by receiving the order. Please make sure that all labels and notes are back on the product.

2. Please put your exchange in Return portal to. Since we do not have an automatic rear canvas, please note the address on the package:

Viking Logistics GmbH
C/o Paigh ReturenCenter
Krugbäckerstrasse 15
D-56424 Mogendorf
Germany 

We do not offer free return. In this case you have to cover the costs for the return. Which shipping service provider you choose is up to you. You want to know why we decided against free return?Experience more about this under the point "Costs of the Retour".As soon as the article has been received, we will process the case as soon as possible and will send you your desired exchange items immediately free of charge. Different payments when exchanging a more expensive product or a credit, we handle the same payment route that you chose when you order.

Please proceed as with an exchange (see above), only select “Return” in the return portal and send us the return to our warehouse address within 30 days. As soon as the shipment has arrived and has been checked, we will reimburse you the amount on the way you have chosen in the return portal.

Feel free to let us know why you don't want to keep the article so that we can learn from your feedback. 

We do not offer free return. In this case you have to cover the costs for the return. Which shipping service provider you choose is up to you. You want to know why we decided against free return? Experience more about this under the point "Costs of the Retour".

If your product already has a deficiency in the delivery or there is a damage that you have no fault or disproportionate in one of your Paighh clothing, please contact us so that we can help you quickly. 

In order to be able to edit your case quickly, we only need some information from you: 

Please send us 1-2 meaningful images of the position to (support@paigh.com) and give us a brief description of the condition and/or how it happened. Please leave the order number of the order and which item from the order is. 

We will take care of your request as soon as possible and will soon get to you with a solution. We apologize if you have trouble with your Paighe fashion piece and hope that you will be happy with it soon.

Consumers have a 30-day right of withdrawal.

Download the back deformation

Free returns are very popular in online trading and usually lead to more orders and a higher turnover of the dealers, which take over the return costs for their customers: inside. Of course, such offers still incur costs and effort for such a “free” broadcast. These are simply included in product prices by the dealers and thus passed on to customers. In the end, the “free” return of the reversal of the recovery is made: the costs for the return and for the most part even those who keep their goods and do not use the return shipping. This would affect a large part of our regular customers and for this reason alone want to speak to us against this strategy of large online retailers. 

But of course it is also the environmental impact of avoidable returns that lead us to this. 2 out of 3 online orders in the fashion sector are sent back, which represents an enormous environmental impact on increased resource effort in the industry. With transparent and detailed information as well as detailed and individual advice of our customers: Inside, we want to clear out uncertainties when buying as much as possible and thus avoid the selection order with several items to try on. We hope you understand our decision and support us in protecting our environment. 

Further information and study results on returns can be found here. 

If you have any questions or suggestions on this topic, please contact us at any time :)

About our Contact form

About our email support@paigh.com

In our direct, fast and interactive Facebook Messenger Support
or Instagram Direct Message